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THE CONSTITUENT SURVEY is a tool that provides you with confidential feedback reflecting the perceptions of a broad array of people who are directly related to the success of your executive search practice. Working together with a certified professional coach, you will learn how the feedback highlights your strengths and identifies areas where you can take action to enhance your professional reputation – providing you with an opportunity to assess what it takes to be exceptional.
THE CONSTITUENT SURVEY combines advanced information-gathering techniques with a uniquely broad and inclusive approach that embraces the key constituents who are critical to your success – your clients, placements, candidates and colleagues. Rather than rely solely on self-assessment, or client audits, it adds other important dimensions like interpersonal effectiveness and consulting proficiency to the mix, for a richer, more sophisticated indication of what it takes to be perceived as being the best possible search partner.
It allows for intelligent decision-making and planning so that you can move to that higher level of performance – the level generating deeper relationships with the better clients, more assignments and higher fees.
And, it enables you to move away from old ideas of what others think the market values to what the market actually says it values.
THE CONSTITUENT SURVEY is the key to unlocking all the potential within an individual search consultant, a practice group or an entire search firm. With THE CONSTITUENT SURVEY as a baseline, you can take the steps you need to prove to your clients that you ARE the best choice as their search partner.
FAQ
Q: Why should I use this survey when my firm already has a client-satisfaction program?
A: Typical in-house client satisfaction programs or client process audit tools measure your client’s satisfaction with the search process of a specific engagement and the outcome of that particular engagement. The Constituent Survey measures perceptions of your behaviors and skills among specific constituent groups over a longer period of time that are needed to be exceptional at search, while also measuring their satisfaction with your consulting skills.
Q: What guarantees of confidentiality do I have?
A: We guarantee absolute anonymity to your constituents throughout the process. We have partnered with a highly reputable company to deliver this survey in a confidential manner. Once the responses have been collected, we summarize the result with total anonymity and we prepare an insightful report, ensuring that none of the individual constituents or their responses is ever identified to you, the survey provider or the Canaan Ridge staff. All feedback is reported in aggregate and we guarantee that none of the constituents will be solicited for any other reason than to participate in the survey.
Q: Could THE CONSTITUENT SURVEY inadvertently raise questions among my constituents regarding my capabilities or my performance?
A: The survey is specially designed to avoid any risk of compromising your status or reputation with clients. In fact, it provides a carefully constructed mechanism for explaining its constructive role in maintaining your status as an exceptional search consultant.
Q: Who should I reach out to and how many people will be surveyed?
A: Twenty people is ideal … we will ask you to identify and contact five clients, five placements, five candidates and five colleagues who will be asked to provide feedback. Over 80% of those asked to participate have responded – which is an outstanding response rate.
Q: How long does this survey process take? How long before I see something?
A: A typical Constituent Survey process takes 4 to 6 weeks to complete. However, you can control the speed of the process by how quickly you identify and contact your constituents, how active you are in communicating with them throughout the process and how flexible you are in scheduling time with your coach to receive your initial feedback. Once you receive your feedback, you will also schedule two additional 60 minute coaching sessions at two to four week intervals.
Q: Won’t this take away valuable client time?
A: No. The identification and submission of your constituent contact information can take place at any time of the day, since our proprietary tool is online and available 24/7. Once your constituent names are in the system, our partner handles the survey administration. And, your feedback sessions will be scheduled at your convenience, so there is no need to take away from valuable client time.
Q: What can I expect to receive?
A: When you participate in The Constituent Survey, you will receive:
- Preparatory tools that facilitate the survey process with your constituents and increase your response rate
- Confidential contact through our proprietary processes
- Summarization and analysis of constituent feedback presented as a detailed report of your feedback
- 60-minute initial feedback session with a certified executive coach
- Two additional 60-minute coaching sessions
- Survey administration & confidential constituent follow-up
Q: What does it cost?
A: US $1,995
If you want to understand how THE CONSTITUENT SURVEY can help your individual practice – click here and a Canaan Ridge representative will contact you.
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“Today, more than ever, being an exceptional search consultant begins with an understanding of how you are perceived by the variety of people with whom you interact – they are your reputation! Having this understanding is key to unlocking the potential within your individual search practice.”
Robert L. Benson
Founder
Canaan Ridge
Center for Professional Development
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